Privacy policy

Last updated 21 September 2026

ShopPilot is a service that helps shops manage products, stock, orders and customer messages. This page explains what happens to the information of a person who sends a message to a shop's Facebook Page that uses the ShopPilot Messenger assistant. The shop decides what to sell and how to answer; ShopPilot runs the assistant for it.

What we receive and keep

• The messages you send to the shop's Page (text, and the fact that you sent a photo, sticker, location or voice message), and the replies sent back.
• Your Messenger identifier for that Page, which Facebook gives us. It is specific to the Page and is not your Facebook profile.
• Your name as Facebook shows it to the Page, if Facebook provides it.
• The language you write in, whether you asked to stop, and whether a person at the shop took over the chat.
• If you started the chat from an advertisement, which advertisement it was.

We do not receive your Facebook password, your friends, your other conversations or your profile.

How it is used

• To answer your questions about the shop's products, prices, stock and policies, in Khmer or English.
• To pass your chat to a person at the shop when you ask, or when the assistant cannot help.
• To show the shop which questions the assistant could not answer, so it can improve.
• To count usage and keep the service working and safe.

We do not sell your information and we do not use it for advertising.

The assistant is an AI

Replies are written by an AI model. To write a reply, the text of your message and the shop's product information are sent to our AI provider, Anthropic. The assistant tells you it is an AI, and you can ask for a person at any time.

Who can see it

• The shop whose Page you wrote to, and only that shop's staff. Each shop's data is kept separate from every other shop's.
• Our service providers that host the service and run the AI: Supabase (database), Vercel (hosting) and Anthropic (AI), acting for us.
• Meta, because the conversation takes place on Facebook Messenger under Meta's own terms and privacy policy.

How long we keep it

A conversation is kept for 3 months after its last message (a shop may choose a different period, between 1 and 24 months), so the assistant can continue the chat and the shop can see what customers ask. After that the conversation, its messages and your contact are removed automatically, about once a month. Before they are removed, a summary report is made for the shop: counts and the most frequent questions, with example wordings that have phone numbers, emails and links replaced and that leave out anything naming the customer. The report contains no names and no Facebook IDs, and is kept. If you sent "stop", we keep only a bare marker (your Page-scoped ID, without your name) so that you are never messaged again. You can also ask us to delete yours at any time; see below.

Your choices

• Send stop in the chat and the assistant stops replying until you write again.
• Ask for a person and the shop takes over the conversation.
• Ask us to delete the information we hold about you: see how to request deletion.

Security

Access tokens are stored encrypted, each shop can see only its own data, and access to the database is restricted. No online service is perfectly secure, and we will tell affected shops if something goes wrong that affects them.

Contact

Questions about this policy: shoppilot009@gmail.com .